Young Call Handler Wins Prestigious Award

Liam Masurier joined the Welsh Ambulance Service as a Call Handler for NHS Direct Wales in September 2017, aged just 21. Having joined from the retail sector, Liam has been praised for using a host of transferrable skills, including excellent communication, customer care and team working, to support patients across the country. His drive and passion have seen him excel in...

The Welsh Ambulance Service launch animated campaign to urge the public to use their service wisely

A cartoon dog called Woody is the star of a series of new animations developed by the Welsh Ambulance Service to help people decide whether their illness or injury really warrants a 999 call. The animations form part of the ambulance service’s #WoodyWise campaign, which launches today (Monday February 4) to raise awareness of the role of the ambulance service and how to...

The Welsh Ambulance Service launch its month long campaign #Defibuary

When someone goes into cardiac arrest, early defibrillation is a crucial part of the chain of survival as their chance of surviving without intervention decreases by an estimated 10% with every passing minute. To help raise public awareness about Defibrillators, on 1st February 2019 for the fourth year running the Patient Engagement & Community Involvement Team (PECI) team at...

Family calls for more defibrillators following community's life-saving teamwork

The family of an elderly man, saved by the quick-thinking teamwork of a South Wales community, has called for more defibrillators to be fitted in public areas around Wales. Terry O’Carroll was enjoying a dinner out in Cowbridge as part of a family get-together when he was taken ill. He would have almost certainly died, had it not been for the nearby presence of an Automated External...