Control and Communications

What Does An Ambulance Control Centre Team Member Do?

Control Centre staff are a key part of the ambulance service.   They receive urgent calls to the service and help to mobilise and control Accident and Emergency vehicles as well as calls in the non-emergency service, organising routine transport to take patients to and from hospital appointments and home after discharge.

When dealing with Emergency Medical Services you would answer urgent calls made to the control centre.  Working under the direction of a Shift Manager/Duty Officer, you would take the essential details, decide on the type of response needed and, if appropriate, dispatch the nearest ambulance, rapid response car or helicopter.

Entry Requirements:

The personal qualities required to become a successful member of the Control and Communications team include:

  • a mature and well balanced personality
  • a caring and compassionate disposition
  • honesty and integrity
  • a reasonable level of intelligence
  • resourcefulness and organisational skills
  • a willingness to work shifts

Applicants must have:

 A good standard of education to GCSE level

  • Excellent keyboard skills
  • Excellent communication skills

Please note: You must be 18 or over and where possible, the ability to speak Welsh is desirable in certain areas.

You will be trained in-house, either in a classroom or on the job.

You will learn how to use the switchboard, radio communications and other equipment.

Emergency medical dispatch training will also cover topics such as first aid; the work of Emergency Ambulance crews; prioritising calls; giving telephone advice and using computerised command and control systems.