Contact Us

If you wish to raise a concern (complaint) about the Welsh Ambulance Service, please click on Putting Things Right

If you are a Police Officer and require information, please click on Police Requests

If you wish to find out how to access health records, please click on Requests for Records

If you are a prescriber and require the template for a verbal order, please click on Verbal Order Template

If you have been involved in a road traffic incident or had damage to property with a Trust vehicle, please click on Damage to Property

Please write to us at Trust headquarters (and North Wales Regional Office):

Welsh Ambulance Services NHS Trust headquarters
Ty Elwy, Unit 7
Richard Davies Road
St Asaph Business Park
St Asaph
LL17 0LJ
Telephone: 01745 532900

If you wish to contact our other regional offices, please contact:

Mid & West Region
Welsh Ambulance Services NHS Trust
Matrix One
1 Parc Matrix
Swansea Enterprise Park
Telephone: 01792 562900

South East Region
Vantage Point House
Vantage Point Business Park
Ty Coch Way
NP44 7HF
Telephone: 01633 626262

If you do not wish to raise a concern formally, but wish to share your experience with us, please contact the Patient Experience and Community Involvement Team at 01792 311773 or complete the Have Your Say online form.