The Welsh Ambulance Services NHS Trust (WAST) values the opinions of patients and the public and would like people to get involved in all aspects of the service. This may include making decisions about their own care and treatment, to giving feedback on the services they receive and even influencing future plans.
People can give us feedback and suggestions about the service or even become more involved by taking part in surveys, reviewing leaflets through our Readers Panel, attend local events and sharing experiences by giving us their patient story.
Visit our Patient Experience & Community Involvement page to learn more about the work of the team who involve different people and communities within the Trust.
If you just wish to give feedback or make a suggestion about any of our services including the emergency ambulance service, patient transport services or NHS Direct Wales, then visit our ‘Have your Say’ section.
Alternatively, please complete our online survey about your experience.
Thank you to the hundreds of people who were involved in the consultation on the Trust's Promises for older people, there was a great deal of support and respect for the service we have. See Promises here. These will be reviewed regularly in partnership with older people.
Children and young people across Wales have also told us what they’d expect when using our services. We have developed a list of promises so that our staff know what’s important to children and young people when caring for them. View the children's promises here.
We produce a newsletter called Network News twice a year which informs colleagues and members of the public about our work. Visit our Library to view our newsletter.
There is a section called Learning Disability Zone where you will find lots of information and games.
Highlight report - Every few months we write a ‘highlight’ report to let you know what people are telling us about our services. It includes feedback from surveys, stories that people share with us, complaints and compliments and feedback from the different groups we talk to. We look at this feedback to see if there are lessons we can learn and how we can use the feedback to improve our services. Click here to read the highlight report from October to December 2020.
Infoburst - each month we produce an 'Infoburst' which contains news articles on the service and other articles of interest that affect health in Wales. This Summer's infoburst can be found here. Have you, someone you care for, or a family member had an unplanned journey to a Welsh hospital in an ambulance in the last 12 months? We want to hear about your experience.