If you are found to be eligible your transport will be booked and you will be offered a text reminder to a mobile phone 48 hours before your booking. (this message will remind you of the time and date of your booking and ask you to confirm if you still require the transport).
If you are found NOT to be eligible for our transport service we are able to advise you of alternative methods of transport suitable to your needs to enable you to make your own arrangements to your appointment.
If those alternative transport methods incur a cost, you may be able to claim back some or all of the travel costs from your Local Health Board if you are receiving any of the following;
• Income support benefit;
• Income based job seekers allowance;
• Working tax credits or child tax credits, or;
• Hold a HC2 or HC3
For more information about the Healthcare Travel Costs Scheme at your local NHS healthcare service or by visiting NHS Choices.