Non-Emergency Patient Transport Service (NEPTS)

Transport is available for patients in Wales needing to get to Non-Emergency appointments who have a specific medical need.

Not all of our work involves blue lights!

A vital part of what we do involves transporting people from across Wales who are unable for medical reasons, to make their own way to and from their medical appointments at clinics, hospitals and day centres. This includes:

üOutpatients appointments;
üDialysis and Oncology treatment;
üDay centre and psycho-geriatric clinics;
üPlanned admissions and discharges including inter-hospitals transfers 

This service is a vital resource to help those patients who need and rely on it and should not be used as an alternative to other means of getting to appointments.

Our highly trained crews use a modern fleet of vehicles to make around 700,000 journeys every year. They work alongside the hospitals to ensure that we get you to your appointment as comfortably as possible.

The range of vehicles we have means that we can convey a wide range of patients including those who need stretchers, who use wheelchairs or have limited walking mobility.

Our NEPTS operational staff are trained to specialise in the needs of our patients travelling on our vehicles this includes first aid, specialist driving skills, patient moving and handling techniques, basic life support and general patient care. 

As well as our dedicated operational staff, a large number of journeys where patients are able to travel by car are carried out by our dedicated team of Volunteer Car Drivers

To check if you are eligible for patient transport please select the button below or click here to view Alternative Transport Options:

Check your eligibility


Please click the following links for more information:

Working or Volunteering for NEPTS

What to expect on the day of travel?