Requests for Records

During the current Coronavirus Pandemic the Record Services & Archives Team will be working from home.  As a result there might be a delay should you send your request via the Royal Mail.  Please be assured that all requests will be managed to the best of our ability within the normal 30 day calendar response times under the General Data Protection Regulations 2016

If you have access to email and are willing to communicate via this method it would be appreciated.

Thank you for your understanding at this time.

Judith Birkett – Record Services & Archives Manager

Access To Welsh Ambulance Services NHS Trust (Trust) Records

Data Protection legislation gives individuals the right to access health records.  The Trust is allowed 30 calendar days from receiving a request to provide copies of records requested. For further information please see the following link to the Information Commissioner’s site

Applying for Access to Records

If you wish to access your records, a record on behalf of someone else or a person who is deceased, it would be helpful if you could please complete the following application form, which will need to be sent to the WAST Record Services Team.  You can either complete the form electronically by using the E-Form or handwrite your request using the printable version of the form.

Access to Personal Information Application Form – E-Form
Access to Personal Information Application Form – Printable Form

On completing the application form please:

Be specific – help us identify the exact information you require, for example, if the request relates to an incident then the date, time and location of the incident helps us locate it; 

Provide proof of your identity – for example, a passport, driver’s license, or birth certificate together with other relevant information which can confirm your address, e.g. a utility bill. Please note we do not require original documents, photocopies are accepted.

Provide proof of relationship – if the information is regarding another person please provide proof of relationship and any necessary consent.  You will also need to state the reason why you require the information if the person is deceased;

And provide your contact details – your correspondence address, telephone number or email address should you need to be contacted to discuss your request further.

If you would like more information please see the Notes for Applicants guidance page at the back of the Application Form for your reference.  Alternatively please contact your local Access to Health Records Department, where a member of the team will be happy to help you with any queries you may have.

Contact Details


Telephone:  0300 123 2310 – Monday to Friday, 08:30 – 16:30 excluding Bank Holidays


Record Services and Archives Team
Welsh Ambulance Services NHS Trust
Ty Elwy, Unit 7
Ffordd Richard Davies
St Asaph Business Park
St Asaph 
LL17 0LJ