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  • Grahame, 57

    I want to thank the 2 paramedics that attended to me yesterday. These guys were absolutely first class. Right from the moment they arrived they were calming, caring, informative, personable, engaging and clearly very well trained. They explained every stage, what was happening, what they would do next and what options we had in relation to my situation. They even calmed my dog who barks at everyone! These guys were a credit to themselves and a credit to the ambulance service. Please pass on my sincere thanks, and whilst I hope in the most polite of ways that I never meet them again, I will sleep a little better at night knowing that those guys, and no doubt many more like them, are out there when we really need them!

  • Carole, 62

    I wish to thank the ambulance crew that came to my Husband XXXX at XXXX tonight (25.09.22). They went above and beyond as always, were courteous, respectful and extremely helpful. Please pass my message of thanks on to the crew, because in times of need their help means everything. My Husband and I are really grateful for everything you do, and not just for us, but for everyone that needs assistance in times of distress. So, please, please, thank the crew.

  • Gordon, 51

    Your service enabled me to attend 2 appointments this week that without your service I could not have attended. Thank you. One trip was fulfilled by a contracted service. Their driver was excellent, attentive, polite and helpful. He took the time to get to know our names and introduce all the passengers to each other. It made for a far more relaxed and friendly journey. The second trip was fulfilled by your staff. A driver and attendant whom made me feel at ease and safe. They were prompt, eager to assist in any way they could and engaging. Commendations all round, including to the call centre staff who dealt with my calls most professionally despite being under a huge amount of pressure.

  • Peter, Byrne

    Is it possible to thank the paramedics who attended my grandson yesterday at Builth Wells Rfc . The two gentlemen were so professional in the way that they attended to him and put us all at ease

  • Malindi, 24

    Hi, Myself and my family would like to say a very warm thank you to the 999 crew that attended my Uncle. Unfortunately, although he passed after several days in hospital, as a paramedic myself I was so grateful to the crew who my family on scene only had praise for. Thank you very much for treating my family as one of your own. Unfortunately we did not get your names but I hope this message finds you.

  • Di, 44

    I wanted to let you know how highly I wanted to commend your ambulance crew. The same crew attended two days in a row following my dad falling. D and T made the whole experience easier to handle. They were great with my dad who has mixed dementia and also with me as I supported him. Despite the lengthy wait at hospital on the first day and a shorter wait on the second, they chatted and were friendly, ensuring I was looked after as well as him. I wanted to pass my thanks to them and to let you know they were getting it right. I know you don't often hear the compliments so wanted to make sure you heard mine. Many thanks Di

  • Anonymous, 59

    I'd like to praise a specific staff member whose judgement proved to be personally significant. Late on the evening of XXX April this year, I was on holiday and experienced an issue that prompted my wife to call 111. It was agreed eventually that they would send out an ambulance as a precaution. Within 30 mins a paramedic arrived (XXXX from XXXXstation I think). He checked me out and all of the checks suggested it was nothing serious however he felt I should be transported to hospital to carry out a check of my Troponin levels. I insisted it wasn't necessary however he persuaded me that it was advisable. I took his advice and am thankful I did because the results of the Troponin test indicated that I had suffered a heart attack. XXXX was brilliant and I am so glad I listened to his advice. His intuition was right and I'd be grateful if this could be fed back to him.

  • Anonymous, 74

    I was so impressed when 2 paramedics arrived through the trees in the forest over looking XXXX. XXXX and XXXXl had responded so quickly and were so professional, after responding to a 999 call. They carried 2 heavy packs with all the equipment needed to check me out. I am a 74 year old volunteer for XXXX National Park and experienced a problem and passed out for a few minutes. Promoting XXXX the warden to make the call. Thankfully I was able to chose not to attend hospital. My sincere thanks go to all NHS professionals we rely on.