Mandy, 59
07/02/23 03:47
I would like to pass on my sincere thanks and appreciation to two teams of paramedics who attended my father.
My sister, brother and myself are providing care for my father in his own home and we were told by his GP (who we had called) to ring 999 as he had fallen and his pulse and breathing problems had increased. The first team that came, were immediately apologetic for the time they had taken even though we were more than happy and didn't feel it was a lengthy wait. They treated my father with the utmost respect, compassion and care. My father has full capacity and refuses to go into hospital - L & D read and dealt with the whole situation with complete professionalism, warmth and humour in exactly the right amounts. They carried out checks, were in contact with a doctor/team and even chased up a prescription that we were being told we couldn't have until the following day - we were consequently able to collect the meds not long after D made that call. C and C came out next (C was able to prescribe) - D and L stayed until they came. This team were just as thorough, supportive and amazing with my father as the first team. C arranged for a nurse to call to take bloods that evening and he said that he was working the next morning and would make sure he would look at the results and ring us - true to his word he did. C was very supportive and explained he has an elderly grandmother and how he understands the issues we have, very reassuring to know that the health professionals that are caring for your loved ones have personal as well as professional experience. Neither team left until they were certain we didn't have any other questions or concerns. These teams made a very stressful situation much easier for us to deal with, we will always be grateful to them. Unfortunately the same cannot be said for the subsequent GP visit/telephone queries! Which was only highlighted by your outstanding care. My next letter is going to them, I will be suggesting they need to liaise with your service to access your training provider for patient care (or just get a few pointers from D, L, C and C)!