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  • J, 46

    Transferred from Alltwen to Ysbyty Gwynedd by ambulance at around 8pm on the 15th January by two ambulance workers. Sorry forgot to take their names ! From the moment I got into the ambulance felt that the care I received went above and beyond my expectation. These two people were brilliant, they explained everything that was happening to me and allowed my colleague to travel with me to hospital. Being the first time I have ever been in an ambulance, my anxiety was so high and their reassurance was invaluable. During the long drive they were so attentive and nothing was to much for them, and when we reached the hospital welcomed my family into the ambulance and made all of us cups of tea. These two people should be given the recognition these deserve for doing such a good job and really making a difference to me when I felt at my worst. Could you please pass this message on to the two people that was working in that ambulance that night as I am truly grateful for the care I received. Diolch x

  • Pamela, 63

    Emergency 999 response to Carmarthen, I was taken to Bronglais General Hospital. My thanks for their calm reassurance, ability to adapt & cope with anything. Attempting to reduce the queue we waited in & ensuring the nursing staff were aware of my problems & protecting both my dignity but also the damaged skin on my legs. A crew of 3 lovely ladies, from Aberystwyth brought me home later in the day. Sadly I didn't get their names. I am still amused at them singing me out of the hospital... ignore the snow. A special mention of the transport / ambulance dispatcher who rapidly matched me with an ambulance making an emergency pick up in my direction. Thank you all. Your professional care was very much appreciated.

  • Kim, 61

    Paramedic crew attended my mother this morning when GP advised 999 call. They arrived in 10 mins. S O and trainee GP M. They were professional, knowledgeable and incredibly efficient. My mother is 81 and they treated her with utmost compassion and care. As a result of their excellent care observations and monitoring, she avoided admission to hospital . I am incredibly grateful for their outstanding care . Amazing individuals.

  • Susan, 63

    I had need to call an ambulance - a member of the emergency medical team came in a car - his name was T and I hope you can pass this on. You were backed up with red calls & it meant he was there for hours. I'm not sure how long as I was in excruciating pain I would like to say that he was calming, reassuring & so helpful that he made me feel calm even with the pain I was in - as far as I'm concerned he went above and beyond his job trying to get me sorted - I know people say it's their job but he was fantastic & nothing was too much trouble Thank him so much please

  • Deb, 57

    I would just like to say a massive thank you to your awesome paramedic team who saved my Dad Mr G H. He had chest pains on Wednesday night and on Thursday saw his Doctor who thought it was just wind. Friday morning he had a heart attack and on calling the station the paramedics arrived fast to the Birchgrove area. Your amazing paramedic team took care of him rushing him to Morriston hospital where the fabulous surgeons quickly placed a stent to save his live and he will soon be having a triple bypass . On behalf of all our family,please thank the paramedics as we are all so very very grateful... you're amazing .

  • Mark, 49

    Myself and my wife would like to thank the care and professionalism that one of your paramedics on the rapid response vehicle provided to my mother in law. She could not breath with her COPD and he arrived amazingly quickly, assessed her and treated her before arranging admission to hospital. Without his swift interventions and expertise I’m sure she would have deteriorated further and potentially could have had a cardiac arrest. Please could you pass on the families thanks and gratitude for all he did and also his colleagues who arrived in the ambulance shortly after.

  • J, 38

    S and D picked me up from Ystrad Mynach hospital on Sunday 24th November at approximately 3 am. As they were transferring me to the Gwent, I gave birth in the ambulance. They were both amazing. It was a scary situation that was made much easier by their compassion, professionalism and warmth. I would really like to thank them both for helping bring my son into the world safely and for keeping me calm. The level of care they gave was excellent and I am very grateful :)

  • Lynne

    Thank you to the wales Ambulance Service for their professional and quick response in treating my husband who had pneumonia and sepsis in his left lung from the call handler the paramedics ambulance Crew and resus Drs without there dedicated quick response my husband would not be here today as every minute counts when dealing with sepsis which sadly I know as I lost my dad to it . Wishing you all a very Happy New year THANKYOU