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  • Wendy, 70

    We would like to say a huge thank you to two Ambulance crews who helped us on two separate occasions in recent times. Firstly on 11th of September J & K came to assist to get my husband, J W, after suffering with excruciating pain in his back off the floor They picked him up from the floor and carried out all sorts of tests. He had had a fall a few days earlier. We didn't know at the time he had incurred a spinal fracture. Please just let them know how much we appreciated their help and expertise. Secondly on the 21st September J W had difficultly getting out of bed because of the injury described above. We managed to gently get him out of bed but could not get him up from the floor as he was in terrible pain. The ambulance crew that assisted were J, M and G. Again they were all fantastic. Please let both crews know that we think they are just brilliant and do not know what we would do without them. They all deserve medals. Thank-you from the bottom of our hearts

  • Anonymous, 46

    a week ago today I was taken to withybush by ambulance after chest pains n possibly kidney infection I had XXX&XXX emt & paramedic they treated me with great respect and made me feel totally comfortable during the 3&1/2 hr wait outside in ambulance ....was treated great after they left and found to have a bad infection ....last night the 20th September almost week on I was violently sick with debilitating headache and I would love to thank the two emits that came and thank the lady whom I can’t remember her name for helping me off load other things going on in my life ...truly amazing I feel like I’ve been kicked by a herd of cows this morning but last night seriously thought I may die ..and being reassured Got me through the night thanks again .??

  • The Roberts and Gowling families., 50

    We would like to extend our sincere gratitude to HART for their professionalism and safe recovery of our family member who had fallen down the mountain side yesterday evening. Well done all who were involved. Tremendous team!! The Roberts and Gowling families.

  • Hannah, 28

    Hello, We were helped by your amazing service last night and I didn’t get chance to thank the two lovely gentleman that came to help us. My 17 month old became very unwell very quickly so we requested your help and the two men were just phenomenal from the start. Making us as parents feel at ease, constant reassurance throughout and going above and beyond to make sure we were all okay. They are a credit to your team with so much love and compassion for their job. They were more mature males and seemed the best of friends! They came to us yesterday and took us to hospital. If you could pass on our biggest thanks to them and we would really appreciate it. Thank you to all your crews for your amazing hard work during this time.

  • Susan, Over 21!

    Hello, I’d like to say thank you to paramedic D who came to help my mother. D was kind, reassuring, professional and empathetic. I’m pleased to say that mum Is making slow but steady progress at hospital. Thanks also to the call handler and the team of paramedics who took her to hospital.

  • Nigel, 79

    I wish formally to express my gratful thanks and appreciation for the patience and courteous efficiency of the two drivers who picked me up and delivered me to, and returned me to my home after my appointment. Nigel

  • Sandra, 48

    We would like to say a big thank you to the 999 ambulance service in Newport Gwent. They were called to my mother-in-law house last Friday 4/9/2020 about 9.00am address XXXX Newport Gwent, as she collapsed. When they arrived they had to work on her as she stopped breathing they managed to get her back and get her to hospital, where we managed to have some special time with her as on Saturday 5/9/2020 my mother-in-law sadly passed away. So please give all the team our thanks for the kindness we received from them all.

  • Rob, 60

    My 93 yr old mum fell yesterday night and was suspected to have broken her hip. Whilst it took 6 hours for the ambulance to arrive, I would like to express my gratitude to the paramedics who attended her in Penarth and admitted her to the Heath Hospital. I believe they were called xxxx and xxxx and, whilst very professional, they were also gentle and caring with her when she was clearly in a distressed state. They are a credit to your service and should be commended accordingly. I would also add that unfortunately this is not the first time mum has fallen and required an ambulance and all your staff who have attended her have been kind and considerate with her. Many thanks to all your staff for their dedication and professionalism.