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  • J

    Would like to thank the ambulance staff who attended my Daughter yesterday 5th December following a fall from her horse in Cardiff. They took her promptly to UHW for further care. Excellent job well done.

  • Christine, 62

    Re: Emergency 999 Response. I would just like to pass on my heartfelt thanks to L and P, the paramedics who attended when I injured myself running downhill and fell at some speed last Monday, 2/12/19 at 10 a.m. in Sarnau. I was very frightened and in extreme pain, but these wonderful men took very great care of me, managing my pain, reassuring me and making me feel safe. I have extensive injuries, including facial injuries and fractured ribs, but I couldn't have wished for better care when I was so scared and broken. I would also like to thank the paramedic who rang 20 minutes after my husband placed the call, who advised him on what pain relief to give me while we waited for the ambulance to arrive.

  • Shannon, 23

    Just wanted to say a massive thank you to your staff for helping me after coming off my horse yesterday, I was in a bad way but I’m home now, they eased my nerves and made sure I was as comfortable as possible in that situation, they made me laugh as well. Thank you for being so attentive and caring, I remember the male drivers name which was N and there were two ladies but I only remember the one name which was D. Please make sure they are well treated. They came to my rescue at xxxxx Road xxxxx, outside xxxxxxxxxx club on the 5th December 2019.

  • Sharon, 50

    To whom it may concern, I am writing to say how much My husband and I appreciate your amazing service, My husband got taken very poorly on Tuesday evening. The care from all crew members would truly amazing. after spending 12 hours with them, I got to see why and how and pushed you all are. Please could you pass on our thanks and how much we appreciate each and every crew member. I know some names. The 1st responder's service was second to none and told us that by husband had SEPSIS. He spent 2 hours with us waiting for the other crew . Then M & took over and were with us for a number of hours until end of shift, they to were amazing. Last but not least was P he stayed and his care was second to none, My husband was diagnosed with Sepsis and pneumonia. He is on the road to recovery.Thankyou for an amazing service Sharon

  • Kerry, 44

    Emergency 999 response I would like to thank G from Knighton station who was first on the scene when I collapsed at home on Thursday (28th nov) evening. He looked after me so well along with crew from Hereford and I am so so grateful. The call was made at around 6.45 - 7.45 pm (two calls were made) to XXXXX address I would also like to thank the call handler who stayed on the line with my husband until G arrived...THANK YOU!

  • Emma, 40

    I felt I must write after experiencing goodwill above and beyond the call of duty today. I do hope the message is acknowledged by the right department, please pass on to relevant people: Whilst out shopping, my daughter passed out unexpectedly in Vodaphone in Rhyl, she became quite unwell quite quickly and the staff asked around if anyone was first aid trained to help. Mr J W, whom I believe is an employee of yours was quick to volunteer. He was out shopping with his family but thought nothing at coming to our rescue. He sat with my daughter, kept observations, monitored her & called emergence services several times. He insisted on sitting with her whilst we aired for an ambulance (which incidentally took 3 1/2 hours! Not ideal!) he handed over to the paramedics like a true professional and them simply went on his way! He really is a true hero and I would love for him to receive some praise for what he did today. We are very grateful for the help he gave us today.

  • Randolph, 71

    On Sunday 17th November, 2019 during the late morning I became very unwell, and following a 111 call by my wife a paramedic was sent urgently to my home to deal with the situation. The 'first responder' was a lady named L, who quickly diagnosed that I was having a cardiac arrest, administered the necessary drugs, and arranged for my emergency transportation to hospital by ambulance. I would like to express my sincere thanks to L for her competence and expertise, and for her care and consideration in the way that she dealt with the whole emergency. Her conduct was exemplary, and I have no doubt that her prompt actions not only saved my life, but may have also given me the opportunity to make a recovery to full health. Massive thanks to L, and also to you all at the Ambulance Service.

  • Randolph, 71

    During the late morning on Sunday 17th November, 2019 I became very unwell, so my wife contacted NHS Direct on 111. I do not know the name of the operator who dealt with the call, but I would like to send my gratitude to her for the calm and efficient way that she dealt with the situation. It was subsequently confirmed that I was having a heart attack, and her assessment of the problem, and her action to send a paramedic (and also her guidance for me to chew some aspirin tablets) proved crucial in my getting the appropriate emergency treatment, which no doubt not only saved my life, but has also given me a good chance of making a full recovery. Your operator was my 'guardian angel' that day, and I have nothing but praise and admiration for her, and for the marvellous service that you provide, many, many thanks.