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  • Anonymous, 40

    23/11/20 03:06

    As a family, myself, parents, brother-in-law and niece would like to say thank you for the amazing care my sister received from two of your paramedics on Friday night. I had to call 999 having found my sister unconscious at home. The call handler was also excellent, staying with us on the phone for as long as possible and providing advice and reassurance. When the paramedics arrived my sister was conscious and only just verbally responsive. She was very confused and had no recognition of people around her. As she started to improve she commented about having two lady paramedics and that she'd "never had a woman look after her before." She has but just couldn't remember at that time. Unfortunately, with all the chaos going on I didn't get the names of the two paramedics but they were absolutely outstanding. Treated my sister with such care and kindness, whilst all the time reassuring the rest of the family. Please convey our thanks as a family to these two amazing women.

  • Anonymous, 25

    23/11/20 11:35

    My partner and I were involved in Road Traffic Collision on Saturday afternoon around 1.30-2pm. Thankfully one of your off duty paramedics was passing after being at a St Johns Ambulance meeting in Liverpool. He stayed until we were seen by the necessary people were informed and arrived. He was an absolute angel and we were very thankful for him.

  • Philip, 62

    17/11/20 06:21

    An emergency 999 response crew arrived at my mothers house. My 83 year old mother who lives alone and has severe mobility issues had fallen backwards and was laying on the floor. She managed to ring me and with other family members went to help her. She has fallen on many occasions and we normally manage to get her up even though she weighs around 20 stone. This time she was in pain after a heavy fall and banging her head so we rang 999 and were advised to leave her on the floor until the crew arrived. When the crew arrived, they were fantastic. After carrying out assessments of her, it was decided to get her up and back into her chair where she also sleeps. They continued to carry out checks and monitor her condition. I only have one name which was J . He made some frank comments but completely accurate to my mother who needed to hear them. After getting her consent and full agreement from me he then started to arrange help which was clear to the crew and us that she desperately needed. My mother has several health issues and J went about speaking with doctors out of hours to arrange a GP visit her as soon as possible. He then spent considerable time composing a report to Social Services so that a care package could be put in place. She needed professional help and he started the ball rolling. These tasks may well be regular, mundane ones which all of your crews deal with on a daily basis. But, when a family member needs help which is not necessarily related to a specific injury or illness it is so nice to have people attend and be so professional, caring and competent with tasks not historically dealt with by ambulance crews. During these extremely difficult times, it is so reassuring to know we have such dedicated, professional caring and friendly people we can call when help is needed. Please convey our appreciation to both of the crew for being so kind and professional

  • Anonymous, 62

    17/11/20 10:40

    My 83 year old mother who lives alone and has severe mobility issues had fallen backwards and was laying on the floor. She managed to ring me and with other family members went to help her. She has fallen on many occasions and we normally manage to get her up even though she weighs around 20 stone. This time she was in pain after a heavy fall and banging her head so we rang 999 and were advised to leave her on the floor until the crew arrived. When the crew arrived, they were fantastic. After carrying out assessments of her, it was decided to get her up and back into her chair where she also sleeps. They continued to carry out checks and monitor her condition. I only have one name which was JC. He made some frank comments but completely accurate to my mother who needed to hear them. After getting her consent and full agreement from me he then started to arrange help which was clear to the crew and us that she desperately needed. My mother has several health issues and JC went about speaking with doctors out of hours to arrange a GP visit her as soon as possible. He then spent considerable time composing a report to Social Services so that a care package could be put in place. She needed professional help and he started the ball rolling. These tasks may well be regular, mundane ones which all of your crews deal with on a daily basis. But, when a family member needs help which is not necessarily related to a specific injury or illness it is so nice to have people attend and be so professional, caring and competent with tasks not historically dealt with by ambulance crews. During these extremely difficult times, it is so reassuring to know we have such dedicated, professional caring and friendly people we can call when help is needed. Please convey our appreciation to both of the crew for being so kind and professional

  • Anonymous, 59

    16/11/20 03:50

    Sincere Thsnks to the two Ambulance women who attended to me following a 999 call when I was in agony with Sciatica.. They were very kind, caring and professional and transferred me to Yg, had an MRI and admitted for 4 days and now awaiting an OPD at Walton. My apologies for getting stuck on the stairs ?? it was absolute agony! THANKS FOR THE EFFICIENT CARE, YOU DO AN AMAZING JOB DURING THESE DIFFICULT TIMES Called on 7th Nov 2020 around dinnertime??

  • Steve, 77

    15/11/20 07:36

    Please pass on our grateful thanks to the Emergency Ambulance crew from Bala, I think, who attended my wife in November 2020, at about 11.00 am. She had severe fatigue and some muscle disfunction. The paramedic and his partner, a fireman, were very efficient, kind and understanding. The Paramedic obviously checked all her vital signs, which were OK, but was still not happy and arranged for her to be transferred to A and E at Bronglais Hospital, sensibly by a non emergency ambulance which arrived reasonably promptly from Dolgellau. They too, were very caring and kind. At Bronglais every test possible was done and the consultant diagnosed a severe sodium deficiency, caused by one of prescribed medications (Indapamide) XXX was taking. She has obviously been taken off that and is slowly improving, and is much better. Please pass on our thanks to the paramedic especially for his excellent expertise. Regards, Retired Police Sergeant, 30 years West Midlands Police. I've only put that. so that you will know I understand what pressure you are all under.

  • sr Loretta, 57

    14/11/20 01:36

    I should like to praise the ambulance crew who attended me on Thursday night, xxxx and xxxx. They were super and did everything they could for me and explained everything. I felt very safe with them. God bless your wonderful staff. Sr Loretta Hurley

  • Anonymous, 56

    14/11/20 09:50

    Massive thanks for the excellent skills and treatment XXXX and his colleagues from Milford Haven ambulance, gave my father in law this week. They respected his wishes and ensured he was safe at home having raised his blood sugar from 2 to 10, and sought further advice regarding his multiple pathology. They checked his wife was okay. However, for me the biggest difference was the way XXXX contacted me and advised of the situation, his concerns, listened to me and once my father in law was stable, they made sure he was safe and rang to update me. My father in law has used WAST a number of times, but he waxed lyrically yesterday about the service from all three. Exemplary service, thank you so much.