Non-Emergency Patient Transport Service

Non-Emergency Patient Transport Service (NEPTS)
Non-Emergency Patient Transport Service (NEPTS) transport people to and from hospital when it is not an emergency.  The people who use the Non Emergency Transport Service are patients who meet the Welsh Government Eligibility Criteria and qualify for transport to hospital for appointments in clinics or for treatment in hospital.

NEPTS staff go through a lot of training including: customer care, first aid, specialist driving skills, moving and handling patients and basic life saving skills.

The Non-Emergency Patient Transport Service uses specially designed vehicles (usually with ramps) to ensure the patients are transported safely and comfortably.

To become a member of the NEPTS team you must have:

  • A good standard of education
  • A full driving licence which must include minimum of category B with C1 and D1 categories as desirable.
  • No convictions of any serious driving offences

You must:

- Be able to drive
- Be caring and understanding
- Be organised
- Be able to communicate with lots of different people
- Be willing to work shifts
- Have a good standard of education


The start of the training programme for Non-Emergency Patient Transport Service staff will include:

  • 2 weeks induction training, which includes Health and Safety, First Aid at Work, Radio Procedures and Moving and Handling.
  • 1 week driver training.