Concerns

Have your say about the Welsh Ambulance Services NHS Trust

We’d like to know what you think about our service. 

It is important for us to know when something has worked well. If you wish to praise (give a compliment) about any of our services we provide e.g. 999, NHS 111 Wales, Non-Emergency Patient Transport Service (NEPTS), a member of staff or a team please let us know by filling in our online form.

If you are not happy about the care you or someone you know has had, it is important that you tell someone so they can put it right. This information leaflets explains what is a concern and how to raise it with someone. If your concern is about the Welsh Ambulance Services, or any of the services we provide, here's more information on how you can tell us about it.

Community Health Council
The Community Health Council can give you help and advice if you have problems with or complaints about any NHS service like a dentist, doctor or nurse.
Telephone: 0845 644 7814
www.communityhealthcouncils.org.uk

Children’s Commissioner for Wales
Sally Holland is the Children’s Commissioner for Wales. Sally’s job is to stand up and speak out for children and young people. He works to make sure that children and young people are kept safe and that they know about and can access their rights.
Website: www.childcom.org.uk
Freephone number: 0808 801 1000 or text 80 800 start your message with COM
Email: post@childcomwales.org.uk

Meic
Meic is an information, advice and support helpline for children and young people in Wales.  If your life is in a bit of a tangle or you have a problem and need to speak to or contact someone, Meic is for you.  Meic is open 24 hours a day, 7 days a week.
Freephone: 080880 23456
Text: 84001
Website: www.meiccymru.org

Childline
Childline is a counselling service for children and young people.  You can contact Childline about anything – no problem is too big or too small.  Some of the things that people contact Childline about are feeling lonely, worries about the future, problems about school, bullying, drugs, pregnancy, HIV and AIDS, physical and sexual abuse, running away and concerns about parents, brothers, sisters and friends.  There are lots of ways to contact Childline like telephone, SMS and online chat visit the website for more information.
Telephone: 0800 1111 (free and confidential)
Website: www.childline.org.uk