Deaf & Hard of Hearing

This section has important information for people who are deaf and hard of hearing.  Find out how you can contact the Welsh Ambulance Service if there is an emergency.  You can also read about a Medical Information card which can help share important information with ambulance service staff.

Click here to view a BSL video with useful phrases and information to use in an emergency (which NHS staff can use)

Click here to read about the Emergency Text Service

Click here to read about the Medical Information Card

Click here to see a BSL video clip: About the Welsh Ambulance Service
Click here to see a BSL video clip: Choose Well

Click here to see a BSL video clip: What to do if you have a fall

Click here to see a BSL video clip about NHS Direct Wales

Click here to view Andrea's story. This is a BSL Patient Story video about the Medical Information Card.

Pre Hospital Communication Guide - App

We have developed an App version of the guide, which is available for everyone to use, you can download it to your phone for free.  The App is a tool to help communicate with those who have additional communication needs including:

  • People who are deaf and hard of hearing
  • People for whom English is not their first language
  • People with learning disabilities
  • People whose illness or injury affects their communicaiton

The App uses images and a small amount of text to help you tell somone if you have had an accident.

Its available on iOS, Android and Blackberry.

  • iOS - search for 'PreHospApp'
  • Blackberry - search for 'pre hospital app'
  • Android - search for 'Pre-Hospital Communication App'

Quality Improvement Strategy Consultation – BSL Video

The Welsh Ambulance Service is inviting members of the public to have their say on its very first Quality Improvement Strategy. The three-year plan outlines what the Trust intends to do in order to become high-performing, clinically-led organisation which puts the patient at the heart of everything we do.

Tracy Myhill, Chief Executive of the Welsh Ambulance Service, said: “This is the Trust’s first Quality Improvement Strategy and is a key part of our journey to moving us forward to be the best we can be.

After watching the video, you can Email your comments to us at

NHS Direct Wales has information on Deafblindness on the website that you may find useful.

There are a number of other British Sign Language (BSL) videos available which relate to health on other websites. Below you will find links to these videos and what they are about.

Royal College of Psychiatrists have a number of BSL video clips available, click on the one you'd like to view.
Coping with Stress
Autism and Asperger's Syndrome: for parents and teachers
When bad things happen
Attention-Deficit Hyperactivity Disorder and Hyperkinetic Disorder: for parents and teachers
Worries and Anxieties
Good Parenting: for parents and teachers

Video clips on the Red British Cross website about First Aid