Non-Emergency Patient Transport Service (NEPTS)

The role of NEPTS

The Non-Emergency Patient Transport Service provides non-emergency transport to the residents of Wales who are unable, for medical reasons, to make their own way to hospitals and treatment centres. This includes:

  • Outpatient appointments
  • Dialysis and oncology treatment
  • Day centre and psycho-geriatric clinics
  • Admissions and discharges, including inter-hospital transfers

The service acts as a vital link between communities and is an integral part of the overall package of health care which the Welsh Ambulance Service provides in Wales.

There are various aspects involved in the service delivery of NEPTS:

  • Non-Emergency Patient Transport Service (NEPTS) contact centres -  where patients contact the ambulance service to book non-emergency transport
  • Journey Coordination Centres - who are responsible for the planning and co-ordination of resources to ensure patients are safely conveyed to their destination
  • Ambulance Care Assistants – Operational Staff
  • Ambulance Liaison staff – based at many of the District General Hospital sites
  • General Managers, Operations Managers and Team Leaders

NEPTS operational staff are trained in the particular needs of patients we convey which includes first aid, specialist driving skills, patient moving and handling techniques, basic life support (including automated external defibrillation) and general patient care skills.

NEPTS uses specially designed vehicles to provide appropriate levels of care, comfort and safety for patients.

General Entry Requirements

The qualities required to become a successful member of NEPTS include:

  • a patient focused outlook
  • a well-balanced personality, able to work well under pressure
  • a caring and compassionate disposition
  • honesty and integrity
  • a good standard of general education
  • a good level of manual dexterity and personal fitness
  • resourcefulness and organisational skills
  • an ability to work individually as well as part of a team

Applicants for operational staff posts must have:

  • a good standard of education
  • a full driving licence including a minimum of category B (category C and D are desirable)
  • Consideration will be given to candidates with up to three points on their licence
  • You must not have been convicted of any serious driving offences

Shortlisted applicants will be required to undertake an assessment and interview, details of which will be provided to successful candidates.


The initial training programme for NEPTS operational staff comprises of:

  • Two weeks induction training which provides staff with the necessary knowledge and skills to ensure that the particular needs of the patients are met, as well as first aid, basic life support and patient care skills.  Statutory and mandatory training is also included in this course, e.g. safer handling, conflict resolution, safeguarding and infection control.
  • One week driver training.

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