Welcome to The Room, where children and young people can get information about the Welsh Ambulance Service.

First Aid & Emergencies

Each year throughout October the Welsh Ambulance Service visits schools up and down the country to promote Shoctober, a campaign about correct use of 999 and demonstrate life-saving Cardio Pulmonary Resuscitation (CPR) for when someone is in cardiac arrest. This year because of Covid-19 pandemic, we’ve had to think differently about ways we can still tell you about these important messages in a safe way.

This year we are proud to present an animation which sees our Trust mascot’s Jack & Kim come alive. The animations, features Catrin, age 9 a big sister to Abi, who is 4 years old and Deaf, who learn about 999 emergency and how to do CPR safely. The animation is also available in Welsh and British Sign Language (BSL).

Certificate of Learning
To say thank you to all learners who have watched our Shoctober animation, please print off our Certificate of Learning for listening and learning about when to call 999 and how to do CPR safely.

If you are feeling unwell and would like advice, but don't need medical help straight away there are a different people you could speak to:

• Call NHS 111 Wales (if available in your area) or 0845 46 47
• Visit www.111.wales.nhs.uk 
• Visit your Doctor. Also called a GP
• Talk to your local Community pharmacist

First Aid
On the British Red Cross website, you'll find information on what is First Aid and how you can help someone in different first aid situatuions.

To learn more, click on the links below:-

What is First Aid and why it's important

 'How to video's to learn how you can help someone who:

  • Has a burn
  • Is bleeding
  • Is unconscious but is breathing
  • Is having an asthma attack
  • Has a broken bone

‘Jack tells you about the Welsh Ambulance Service’
Would you like to know more about the ambulance service and what to do in an emergency? Why not visit our online school booklet 'Jack tells you about the Welsh Ambulance' for further info.

How to use your ambulance service
You should call 999 for an Ambulance when there is a medical emergency, such as when someone is very sick or is seriously injured and needs help straight away.

Here are some examples of a medical emergency;
• unconsciousness
• serious injury
• severe burns
• suspected heart attack or stroke
• severe breathing difficulties
• drowning
• heavy blood loss

Find out more by reading our leaflet what happens when you call 999?

Dialing 999 for a problem which is not a medical emergency means that the treatment and care of someone who needs medical help straight away could be delayed.

7 Important Checks
If you phone 999 you may need an ambulance.  If an ambulance comes to you, the ambulance staff should check 7 important things.  These checks will help the ambulance staff find out what is wrong and what help you will need.  To find out what checks they do and why visit our 7 Important Checks resource.

Virtual Tour
Most people who find themselves in the back of an emergency ambulance are usually very sick or have badly injured themselves but now you can get an exclusive sneak peek around a vehicle from this page. The Welsh Ambulance Service has developed an interactive virtual tour that helps people better understand the role of frontline crews and the life-saving equipment they use.

Take a 360 degree look around an ambulance, a Clinical Contact Centre, where 999 calls are received and vehicles are dispatched, as well as the Area Ambulance Centre where the Hazardous Area Response Team (HART) are based.

In this section, you'll also find loads of information about the different NHS services available to help you, your family and friends when injured or not feeling well. You can also learn more about first aid, information about the Ambulance Service and what happens when your ring 999.

If you need an ambulance, the ambulance staff should check 7 important things to find out what is wrong and what help you will need.  The 7 important checks leaflet explains what equipment we may use and why.

You'll also find links to other emergency services including the Police, Fire & Rescue Service and the Royal National Lifeboat Institution (RNLI) below.

Learning Disability Zone
Are you a beginner to the Health Service? Want to know more about when to call an ambulance, and would like to know what we do? Visit our learning disability zone for further information.

Other Emergency Services
There are other emergency services who provide information and advice for different stuations, click on the links below to find out more:


North Wales Fire & Rescue Service
Mid & West West Wales Fire & Rescue Service 
South Wales Fire & Rescue Service

Royal National Lifeboat Institution (RNLI)