Welcome to The Room, where children and young people can get information about the Welsh Ambulance Service.

Health Information Adviser

Health Information Advisers
Health Information Advisers at NHS 111 Wales (which is part of the Welsh Ambulance Service), work in a contact centre based in Wales and take calls from people in the local community.

Health Information Advisers help members of the public get information about anything to do with their health.  They answer any questions about health either face to face when attending public events, over the phone or through an email.  Questions can be anything from finding a dentist to information about sexual health and local sexual health clinics. 

To enable a Health Information Adviser to answer a query, they gather and research information using a wide range of media/health information resources available including databases; intranet, internet and library resources. They are trained to find the best information to suit that person, making sure it is correct and up to date.

To become a Health Information Adviser you must:

  • have a minimum of 5 GCSE’S grade C or above (or equivalent)
  • excellent telephone and communication skills
  • have a friendly and caring manner
  • Need to work towards a Professional Registration with a Professional body.

You must also:

  • Have good IT skills
  • Be able to work under pressure
  • Be able to communicate in a confident manner with the general public and have good customer service skills
  • Self motivated
  • Able to work on your own or as part of a team
  • Have good research skills


Further information:

Careers -  NHS Careers Information

NHS Jobs - http://www.jobs.nhs.uk/

Click here to read - A Day in the life of a Health Information Adviser