Welcome to The Room, where children and young people can get information about the Welsh Ambulance Service.

Your Rights

At the Welsh Ambulance Service we have set out commitments to Children & Young People, we will:

• Listen to your views on the service we provide to you and feed your ideas and opinions back into the service to the best of our ability.
• Work towards making the service we offer reflect the principles of the United Nations Convention on the Rights of the Child
• Work to ensure that the service we offer to Children and Young People is safe and puts children’s needs first.
• Respect you and your right to confidentiality, but there may be times when we will need to share information to keep you safe.

The Welsh Ambulance Service has a team of people called the ‘Safeguarding Children Team’.  They are responsible for making sure that Health Professionals and staff that provide care to you are giving that safely and by working with other agencies like the Police, Social Services and other health workers are helping to protect children and young people from harm.

We work towards making the service we offer reflect the principles of the United Nations Convention on the Rights of the Child.  To find out more about these rights click here

If you have any questions you would like to ask the Safeguarding Children Team you can call them on 01792 776252, Monday to Friday from 9am to 5pm or send them an email at amb_safeguardingteam@wales.nhs.uk.

If you are not happy about any of the care you have had from the Welsh Ambulance Service there is information to help you on our Putting things Right page.  

Children & Young People's Promises

Children and young people across Wales have told us what you’d expect when using our services.  We have developed a list of promises so that our staff know what’s important to children and young people when caring for them.

View the promises here.

View a video about the promises here.

Advocacy services

If you are not happy about the care you have had from the ambulance service you may want to speak to an advocate.  An advocate is someone who can help you speak up and get your views heard.  They can provide you with support, information and advice and help you make a complaint if you want to.  An advocate is independent from the health service and will speak with you confidentially. 

You are entitled to an advocate free of charge.  To arrange an advocate you need to contact your local Health Board.  You can find the contact details for the Health Board by clicking here.

In addition if you need more advice or support you could ring MEIC the national advocacy and support line for children and young people on 080880 23456 or online on www.meiccymru.org

Consent in Healthcare

This leaflet is for all Children and Young People under the age of 18 in Wales. It explains about your healthcare and your right to be involved in decisions about your health, healthcare or treatment. Click here to view the leaflet