Getting you to Hospital for Non-Emergency Appointments

Not all of our work involves blue lights!

A vital part what we do involves transporting people to and from their medical appointments at clinics, hospitals and day centres.  The Non-Emergency Patient Transport Service makes around 700,000 patient journeys every year for patients across Wales.

Our highly trained crews use a modern fleet of vehicles and work alongside the hospitals to ensure that we get you to your appointment as comfortably as possible.

The range of vehicles we have mean that we can convey a wide-range of patients including those who need stretchers, patients who use wheel-chairs and patients who have a limited walking mobility. A large number of the journeys for patients who are able to travel by car are made by our dedicated team of volunteer car drivers.

Accessing Transport

In order to make a booking for transport, please contact us by telephone on 0300 123 2303, Monday to Friday 0800-1800.

When you contact us for transport you will be asked a series of questions that will determine whether you are eligible for transport. Eligibility is based upon this medical criteria, which has been agreed nationally by Welsh Government and if you do qualify for Non-Emergency Patient Transport, our staff at our contact centres will arrange the transport for you.

If you are not eligible for transport, you will be offered alternative contact numbers for organisations that may be able to assist you.