A Day in the Life of a Health Information Adviser

Information can support people to make informed choices about their healthcare. My role as a Health Information Adviser involves providing the public with information on various health topics.    This information is gathered from different sources including accredited websites, a library of books, leaflets and journals and also from local service directories. All of the information is tailored for the individual, is evidence based and up to date. 

Queries can be about anything health related from finding a local dentist to what types of cancer treatment are available or what to expect with an MRI scan.  The requests come from calls to NHS Direct Wales or through the website.  Information can be sent in the post or through e-mail, as well as over the phone.  Providing the information in a polite, professional and understanding way is essential as people are often worried, in pain or anxious when they have a health concern.  An Online Enquiry Service is available through our website, you simply e-mail a query and we respond within two days.  This has proven to be popular for enquiries of a sensitive nature.  We can also text contact information for local services to mobile phones free of charge.

Information Prescriptions can be posted or e-mailed and are tailor made to support people to live with and manage a long term condition.  The information we give depends on the length of time the person has had the condition, what treatment they have received and even what social or financial needs the person may have.

All Health Information Advisers are members of the UK Council for Health Informatics Professions, which gives us a code of conduct and standards to follow. 

We are available to answer queries from 7am to 8pm Monday to Friday and 7am to 4pm on weekends, 365 days a year.

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