2nd February 2021
THE Welsh Ambulance Service has praised the actions of a brave young girl who called 999 for help when her mother fell unconscious.
Six-year-old Bea Dean-Lewis was playing a card game with mum Lucie Williams at their home in Old Colwyn, Conwy, when Lucie took ill and collapsed.
Quick-thinking Bea called 999 to summon the emergency services, and you can listen to brave Bea’s call here.
Care manager Lucie, 40, recalled: “We were sat at the kitchen table playing pairs on the laptop when I came over ill.
“Bea told me that I grabbed my ‘poorly heart’ and that my head had fallen onto the keyboard.
“She tried to lift my head up and that’s when I must have fallen to the floor.”
Bea wasted no time finding her mother’s mobile phone and using her thumb print to unlock it, but struggling to find the dial pad she went straight to the landline and phoned 999 to get an ambulance and the police.
Police officers from nearby Colwyn Bay were first on scene and fetched the public access defibrillator mounted at North Wales Police headquarters, just in case.
Within minutes, paramedics also arrived and Lucie regained consciousness but was still rushed to hospital where she remained for four days recovering.
Tests would later reveal that Lucie had arrhythmia, a problem with the rate of the heartbeat.
Lucie said: “We had talked previously about what to do in an emergency and also not letting strangers into the house.
“The call handler was amazing and so calm, even helping Bea to check the door and use the key to open it.
“I am so proud of Bea and I thank the call handler so much.”
It was call taker Katie Williams, 23, from Holyhead, who took Bea’s call from the Trust’s Clinical Contact Centre in Llanfairfechan.
Katie, who has been an emergency call handler for two years, said: “When I found out Bea was only six and that her mum was unconscious it made me think hard about what I was saying.
“Every call is different, but because of her young age I think I felt a bit more pressure in a way.
“Bea sounded very smart and did incredibly well in understanding everything I was asking of her.
“I was particularly impressed by her awareness of ‘stranger danger’ and not letting just anybody in to the house.
“I thought she was amazing and did a brilliant job for her mum.”
In part of the call, Katie needed to identify exactly where Bea was calling from and can be heard asking her to look for letters.
Katie said “It just popped into my head, anything that she might be able to find with an address.
“Luckily Bea knew the house number and the phone line populated the street on my screen so we were able to work it out to get there as quick as we could.”
The Welsh Ambulance Service were so impressed with Bea’s actions that they awarded her a commendation certificate for her bravery.
Chief Executive Jason Killens said: “This is a perfect example of how important it is for parents and schools to educate their children on correct use of the 999 number.
“What Bea did that night was superb, and undoubtedly achieved the right outcome for her mum with the help of our skilled call handlers.
“We pay tribute to her brave actions and her calm nature and wish her mum all the best for a full recovery.”