Welcome to The Room, where children and young people can get information about the Welsh Ambulance Service.
Tell us your story
If you have ever used the Welsh Ambulance Service or NHS Direct Wales, we would like you to tell us your story. Telling us your story will help us find out what sort of experience you had and if we can change anything as a result of it.
How will my story help you?
Your story can help us in lots of different ways:
Is telling my story the same as complaining?
- They can show us what things we are doing well and what we are not doing well
- They can help us train our staff
- They can help us make the service better
- We can share your good experiences with our staff
No telling your story can be about good and bad experiences. If you had a bad experience and would like to make a complaint this leaflet will tell you what you need to do next.
What should I say?
You should say what service you used and why – was it the Ambulance service or NHS Direct Wales, was it for you or someone else. You might want to think about the following questions when you are telling your story:
What will happen to my story?
- How did you feel?
- Were our staff friendly towards you?
- Is there anything you feel we did well or anything you think we could have done better?
- How did you feel?
When you’ve sent a story it could be displayed on this website (unfortunately, we won’t be able to display them all) or to help train staff.
Will you change my story?
No, we won’t change your story it is important that you tell your story in your own words. The only thing we will do is remove any names that are in your story and any other personal details – this is to protect you and our staff.
Do I have to give my details?
No, we don’t need to know your name or any other personal details about you.
Should I tell anyone that I’m giving my story?
Yes, before you tell your story you need to talk about it with an adult that you trust. This could be your parent, someone who looks after you or a teacher. If you have any more questions about telling us your story you can ring us on 01792 776252
What if I am feeling unwell?
If you are feeling unwell or need advice about a health problem you should tell an adult that you trust straight away, this could be a parent or someone who looks after you or a teacher so that they can get help for you, or you can contact NHS Direct Wales on 0845 46 47. NHS Direct Wales are open 24 hours a day, every day.
Send your story to us: click here
View and read all your user stories: click here