The Welsh Ambulance Services NHS Trust (WAST) values the opinions of patients and the public and would like people to get involved in all aspects of the service. This may include making decisions about their own care and treatment, to giving feedback on the services they receive and even influencing future plans.
People can give us feedback and suggestions about the service or even become more involved by taking part in surveys, reviewing leaflets through our Readers Panel, attend local events and sharing experiences by giving us their patient story.
Visit our Patient Experience & Community Involvement page to learn more about the work of the team who involve different people and communities within the Trust.
If you just wish to give feedback or make a suggestion about any of our services including the emergency ambulance service, patient transport services or NHS Direct Wales, then visit our ‘Have your Say’ section.
Alternatively, please complete our online survey about your experience.
To celebrate International Day of Older People on the 1st October we want to take this opportunity to launch our Promises to Older People. Thank you to the hundreds of people who were involved in the consultation on the Promises, there was a great deal of support and respect for the service we have. See Promises here. These will be reviewed regularly in partnership with older people.
We produce a newsletter called Network News twice a year which informs colleagues and members of the public about our work. Visit our Library to view our newsletter.
There is a section called Learning Disability Zone where you will find lots of information and games.
To learn more about how the Welsh Ambulance service educates and informs the public on how to appropriately use 999 and other health messages it supports, visit campaigns.
Highlight report - Every few months we write a ‘highlight’ report to let you know what people are telling us about our services.
It includes feedback from surveys, stories that people share with us, complaints and compliments and feedback from the different groups we talk to.
We look at this feedback to see if there are lessons we can learn and how we can use the feedback to improve our services. Click here to read the highlight report from April to June 2016.
NHS Wales has created an information leaflet for patients and their families on Do Not Attempt Cardiopulmonary Resuscitation (DNACPR). To find out more click here.
Infoburst - each month we produce an 'Infoburst' which contains news articles on the service and other articles of interest that affect health in Wales. Click here to read April's edition.
We attended the launch of Disability Wales’ ‘Disabled People’s Manifesto for Wales’ in September. The manifesto calls for the enabling of disabled people as citizens to experience their rights, equality and independence and contribute fully to social and economic success. The manifesto has been produced in consultation with disabled people and their organisations from across Wales.
In Wales, disabled people make up over 20% of the population. The Trust is committed to removing barriers which exclude disabled people from accessing the right care and treatment and working collaboratively to address inequalities. We have produced a response to the manifesto and are linking future work to the Trusts Strategic Equality Plans and objectives for 2016-20.
To view the annual review 2014-2015 click here, or you can view a summary of the review here. To listen to an audio version of the annual review click here.