Getting you to hospital

Not all of our work involves blue lights!

A vital part what we do involves taking people to and from routine outpatient appointments at clinics, hospitals and day centres.  The Patient Care Service makes over 1.5 million journeys every year for patients across Wales.

Our highly trained crews use a modern fleet of vehicles and work alongside the hospitals to ensure that we get you to your appointment as comfortably as possible.

The range of vehicles we have mean that we can convey a wide-range of patients including those who need stretchers, patients who use wheel-chairs and patients who have a limited walking mobility. A large number of the journeys for patients who are able to get in and out of a car are made by our dedicated team of volunteer drivers.

We also work with our colleagues in the emergency medical service to plan for major incidents and to support them when there is high demand.

Accessing Transport
In order to make it easier to book transport with us we have introduced a single telephone number for all first journeys

Regional Centres managed by the Welsh Ambulance Service that are currently operational:

North Wales - Tel 0845 60 76 181

Central and West Region - Tel 0844 87 00 888
Covering Neath Port Talbot, Bridgend, Swansea, Carmarthenshire and Pembrokeshire

South East Region: If booking transport for the first time telephone 0800 32 82 332 (8.30am to 6.00pm on weekdays) or if you would like to book subsequent appointments telephone 0300 100 00 12 (8.00am to 4.30pm on weekdays)

If you live in another part of Wales then you will need to contact your GP to arrange your Ambulance Transport

When you call for transport you will be asked a series of simple questions so that we can assess whether you are eligible for transport.  Eligibility is based upon a medical criteria, which has been agreed nationally by the Welsh Assembly government. If you do qualify, staff at the non-emergency transport centres will book the Ambulance Transport for you. 

If you do not meet the criteria, you will be offered alternative contact numbers for organisations that may be able to provide transport for you.

Any subsequent appointments that you have must be arranged by the hospital department that you are attending.

Improving Patient Care Services
The Patient Care Services is in the middle of an extensive programme of modernisation. Over the past year we have replaced many of our vehicles and we are due to replace another 70 in the next 12 months. We have also introduced a new management structure with each region having a senior PCS Head of Service in place to manage and develop Patient Care Services. Over the next year we will be introducing a new computer system to improve the planning of our services and the despatch over vehicles and doing more work with the Ambulance Car Service.

Working for Patient Care Services
Working with the Patient Care Service can be a very satisfying job. If you enjoy working with people and if you are a good driver you may be interested in sitting the assessment for Patient Care Services. Assessments are undertaken in different locations across Wales and are advertised in the local press as well as on NHS careers websites