Media Statement

13th September 2019

Jason Killens, the Welsh Ambulance Service’s Chief Executive, said: “We would like to extend our deepest sympathies to the family of Mr Connelly. Since his passing in February of last year, and in close collaboration with Betsi Cadwaladr University Health Board, the number of hours spent waiting to hand over patients at Wrexham Maelor Hospital has reduced and in the face of increased demand. As an ambulance service, we have also seen a reduction both in the number of adverse incidents and complaints about our service in North Wales and this is testament to the tremendous work of our people, often in difficult circumstances.

“We are not complacent and recognise that there is more to do, especially as we head into the busy winter period. We are working with our health board colleagues in North Wales on lots of joint initiatives in order to manage ever-increasing demand in a smarter way, including the Single Integrated Clinical Assessment and Triage (SICAT) initiative, whereby a GP and Advanced Paramedic Practitioner work together in our control room to signpost patients away from the Emergency Department when it’s clinically safe and appropriate to do so. We will continue to explore ways to work more collaboratively to provide the best possible service to the people of North Wales.”

For media enquiries, please contact Rachel Watling, Head of Communications on: 07387 249903 or rachel.watling@wales.nhs.uk