Tracy Martin awarded first-ever Customer Service Award

5th June 2019

Tracy Martin, Emergency Medical Dispatch at the CCC in Cwmbran was awarded a Customer Service Award for her excellent work in handling emergency calls. The award comes on the back of patient feedback who spontaneously wanted to thank Tracy for how well she handled the situation when one of their loved ones suffered a stroke.

Tracy is the very first to receive this award which was recently launched within the trust. It has three levels, Bronze, Silver, and Gold. Those who receive this award start with Bronze first and can be awarded Silver and Gold each time their efforts are recognised.

“At the beginning, I thought I had done something bad!” said a smiling Tracy. “I’ve had a couple of different jobs but I think I have now found what I really want to do. This is definitely a really difficult job but it is also incredibly rewarding.”

Please join us in congratulating Tracy for her excellent work!